Your satisfaction is 100% guaranteed. If you’re unsatisfied with your purchase, for any reason, you may return your Navdy within thirty (30) days after your order’s date of delivery for a refund or exchange. If your Navdy stops working and is determined by Navdy Support to be eligible for a warranty return, as defined by our warranty policy, we will help you exchange your Navdy.
Unopened boxes, returned within thirty (30) days of delivery will receive a full refund and return shipping is on us. Opened boxes, returned within thirty (30) days of delivery, and not eligible for a warranty return, will incur a $49 restocking fee but return shipping is on us. Some states do not allow restocking fees, so the above restocking fee may not apply to you.
Returns, exchanges, or warranty returns must include a Return Merchant Authorization (RMA) which is obtained from Navdy Support. If you request a RMA through Navdy Support we’ll provide you with a prepaid shipping label. Any product returned to Navdy without a return authorization will be returned to you at your expense.
RMAs are valid for thirty (30) days from the date they’re issued by Navdy Support. All products returned past thirty (30) days from date the RMA is issued may be returned to you at your expense. Notification to the email you provided will be sent should your return not be accepted.
If you need help returning or exchanging your Navdy please reach out to Navdy Support. Please provide your order number and a brief explanation of your inquiry when you contact us and we’ll assist you.
Please retain all packaging when you receive your Navdy in the unlikely event that a return or exchange is processed as returns must include the original box and all included accessories such as cable clips, mounts, carrying pouch, dial, setup guides, power cable, and Navdy display. We’ll inspect all returned merchandise and issue a refund or exchange once inspection is complete. Should anything be missing from your return or exchange you will be charged.